1. In this document:
- Merchant Warrior refers to SR Global Solutions Pty Ltd ACN 132 951 172
Trading As "Merchant Warrior";
- Client includes the directors and relevant associated parties
that enlist the use of services provided by Merchant Warrior;
- Services refers to any goods and/or services that are supplied
by Merchant Warrior to the Client pursuant to the order of the Client and any other goods
and/or services supplied by Merchant Warrior incidental to the supply of any or
all of the goods and/or services ordered by the Client; and
- Terms refers to these terms and conditions.
(a) Any order received for Services to be supplied by Merchant Warrior (whether oral or written) is deemed to be an order incorporating these Terms to the exclusion of all other terms and conditions, prior to discussions, representations, understandings or agreements regarding the Services.
(b) Merchant Warrior reserves the right to amend these Terms at any time by written notice to the Client.
(c) No agreement is valid between the Client and Merchant Warrior regarding the supply of the Services, until an order is received and accepted in writing by Merchant Warrior.
(d) The Client may not cancel an order processed by Merchant Warrior, without written authority by Merchant Warrior. The Client agrees to indemnify Merchant Warrior in full against all loss (including loss of profit), costs (including labour, damages, charges and expenses) that Merchant Warrior may incur as a result of cancellation.
(a) The Client acknowledges that a description of the services is merely a means of identification and does not constitute a contract or part thereof in relation to the actual services provided or sought.
(b) Merchant Warrior retains the right to correct any error or omission, in any sales information, quotation, invoice or other document, issued by Merchant Warrior without any liability to Merchant Warrior.
(a) Where a service has not been prepaid, the Client must pay all invoiced amounts for Services within 14 days of receiving an invoice from Merchant Warrior. The Client agrees to pay all amounts incurred by the Client or any incurred as a result of the Client name and password associated with the Client (whether authorised or not).
(b) The Client agrees that all payment amounts are non-refundable.
(c) All amounts owing and outstanding by the Client to Merchant Warrior on any account become immediately due and payable (without further notice or demand). Merchant Warrior reserves the right to refuse to supply or re-supply, or to suspend or cease the supply of any Service(s) (as appropriate) until all amounts owed or owing by the Client to Merchant Warrior are paid to Merchant Warrior in full in cleared funds.
(d) The Client agrees to pay for any costs of collection, charges (including legal fees and charges on a solicitor / client basis), and interest at the Australian Reserve Bank rate plus 2%, Merchant Warrior incurs in attempting to recover payment(s) owed by the Client.
5. Technical Advice:
Merchant Warrior assumes no liability for any technical advice, recommendation, information or assistance given, or the results obtained there from. Any advice given by Merchant Warrior to a Client is given at the sole risk of, and subject to verification by, the Client and the Client hereby indemnifies and keeps indemnified Merchant Warrior from and against any loss, damage cost or other expense of whatsoever nature in respect of the application of such advice by the Client.
Subject to the provisions of the Competition and Consumer Act 2010 (Cth)
and any other relevant and applicable State and/or Commonwealth legislation (Statutory Provisions): Merchant Warrior warrants that reasonable efforts will be made to ensure that the Services will be:
- provided with due care and skill; and
- of merchantable quality.
Merchant Warrior does not warrant that:
- the Services will be uninterrupted or error free;
- the Services will meet the Client's requirements, other than as set out in this agreement;
- the Client's customers are entitled to use the credit card information they submit on the Client's website.
The Client warrants that:
- The Client will conduct such tests and computer virus scanning as may be necessary to ensure that data uploaded or downloaded by the Client from or to Merchant Warrior server(s) does not contain any virus and will not corrupt the data or systems of any person in any way;
- The Client will keep secure at all times all passwords and cryptographic keys used to access, process and download data from Merchant Warrior server(s);
- The Client will follow all cryptographic key management procedures specified by Merchant Warrior;
- The Client is solely responsible for persons accessing the Client's website and account and must not refer complaints or inquiries in relation thereto to Merchant Warrior; and
- all information and details the Client has supplied to Merchant Warrior are true and correct.
Merchant Warrior does not warrant the quality, accuracy or completeness of any information on this website; such information is provided "as is". This website may include inaccuracies or typographical errors. At no point shall Merchant Warrior be held liable for any damages whatsoever, howsoever caused, arising directly or indirectly in connection with this website or its use including special, indirect or consequential loss or damage, or loss of profit, business, revenue, goodwill or anticipated savings.
All conditions and warranties expressed or implied by the Statutory Provisions, law, trade, custom or usage, are expressly excluded to the maximum extent permitted by law.
Merchant Warrior is not liable for, and the Client indemnifies Merchant Warrior from and against, any damage or loss (including all direct and indirect damages, losses, costs and expenses) incurred by the Client after the Services have been provided, except to the extent that such damage or loss is a direct result of Merchant Warrior's express instructions.
Merchant Warrior's liability for a breach of a condition or warranty implied into these Terms by the Statutory Provisions is limited to the full extent permitted by law to either of the following as determined by Merchant Warrior in its absolute and sole discretion:
- The replacement of the Services or the resupply of equivalent Services;
- Repair of the Services or payment of the cost of having the Services repaired;
- Refunding the payment made by the Client, or part of that payment (where appropriate), for the Services ordered, or offering credit where payment has not been made.
The Client indemnifies Merchant Warrior and keeps Merchant Warrior indemnified against all claims, suits, actions, demands, loss, costs, damage to property, expenses (including legal expenses on a full indemnity basis), judgments and awards made against Merchant Warrior or incurred by Merchant Warrior to the extent that such liability is caused by:
- The Client's breach of the Terms;
- The Client's (including employees and customers of the Client) acts or omissions (whether negligent or not); or
- Any material or information issued from or to the Client using the Services, and the Client acknowledges that Merchant Warrior does not vet, review or approve any such material or information and that the Services are used at the Client's risk.
The Client indemnifies Merchant Warrior and keeps Merchant Warrior indemnified from and against all claims, tort, liability and expense on account of any injury or damage.
This clause 8 constitutes a continuing indemnity and is in addition to any other rights Merchant Warrior may have, and the Client agrees to the burden of proof in respect to any alleged defect in the Services.
Merchant Warrior may suspend the Service (or any part thereof) or disconnect or deny the Client access to the Service to remedy any defect or failure or to improve the Service, or in any other instance Merchant Warrior deems necessary, or if the Client is in breach of the Terms. The Client will remain liable for all charges and fees throughout any period of suspension.
For the purposes of providing the Services, Merchant Warrior may appoint other persons or entities to manage or carry out certain parts of the Services on Merchant Warrior's behalf and may remove any persons or entities such appointed.
11. Merchant Account:
The Client will be required to obtain (if not obtained already) a merchant account from a banking institution in order to receive the Services. The Client agrees to abide by the terms and conditions of such an account at all times.
Where a Client utilises the merchant facilities of Merchant Warrior and its external suppliers, the Client will be required to provide adequate security to Merchant Warrior, and be bound by the settlement provisions which are set out in the Merchant Gateway Agreement. The Client acknowledges receipt of such settlement terms and their acceptability as contained in the Merchant Gateway Agreement upon signing the Merchant Gateway Agreement.
The Client must comply with the ongoing directions and procedures Merchant Warrior provides, or may provide in the future in regard to the use of the Services.
13. Intellectual Property:
(a) The Client agrees that nothing in these Terms transfers or assigns any intellectual property rights from Merchant Warrior to the Client.
(b) Merchant Warrior either owns the intellectual property rights in the underlying HTML, audio clips, text, Java scripts and other content that is made available to the Client on this website, or has obtained the permission of the owner of such intellectual property to be utilized on this website.
(c) The Client acknowledges and agrees that it does not have any rights in the intellectual property in or associated with Merchant Warrior, the underlying HTML, audio clips, text, Java scripts and other content made available on this website other than pursuant to the License under these Terms and Conditions.
(d) Whilst ever a valid original and continuing Merchant Gateway Agreement continues to operate, Merchant Warrior automatically grants the client a singular, non-transferable license to access, operate and utilise Merchant Warriors intellectual property for the sole purpose of using the gateway. Such license immediately terminates should the Merchant Gateway Agreement be concluded, terminated, or be in breach of an essential term.
14. Intellectual Property Notice:
Merchant Warrior reserves all of its rights in copyright, and any other intellectual property it may reasonable be considered to own, including but not limited to any code, process or procedure related to the provision of gateway services. Any copying, republication or redistribution of such content is expressly prohibited without the prior written consent of Merchant Warrior as the copyright owner.
Merchant Warrior may refuse, suspend or cancel the Services, or take any other action deemed necessary, immediately if:
- The Client, or any user of the Client's website, uses and/or used the Services for the purposes of spamming;
- if any other person has used Merchant Warrior server(s) or the Services for the purposes of spamming;
16. Credit Check:
The Client consents to, and agrees to provide the necessary assistance for, Merchant Warrior to obtain a credit report from a recognised credit reporting agency containing personal information for business purposes, including the assessment of an order for Services or collection of overdue accounts.
Without prior written consent from Merchant Warrior, the Client will not operate more than one business which utilises, passes through, represents or interacts with a Merchant Warrior account established for the Client.
18. Prices and Taxes:
(a) In this clause the terms 'GST', 'supply' and 'taxable supply' have the same meaning as in A New Tax System (Goods and Services Tax) Act 1999 (Cth).
(b) All prices and quotes provided by Merchant Warrior are estimates only and do not constitute an agreement to supply Services in accordance with that price/quote and are subject to alteration.
(c) Unless expressly stated otherwise all prices are exclusive of GST. The amount to be paid or other consideration to be provided to Merchant Warrior for any taxable supply Merchant Warrior makes that is governed by or connected with these Terms must be increased by an amount equal to any GST which Merchant Warrior become liable to pay in respect of that supply so that Merchant Warrior retain after the payment of GST the amount which Merchant Warrior would have been entitled to receive but for our obligation to pay GST.
(d) Unless expressly stated otherwise all fees are billed on a per transaction basis.
(e) The Client acknowledges and agrees that Merchant Warrior may apply a retail margin to the merchant service fee declared by the Client's acquirer.
(a) Any right created by the Terms may only be waived in writing and signed by the party granting the waiver.
(b) The Client may not assign any rights and/or obligations under this agreement without prior written consent from Merchant Warrior.
(c) Unless otherwise stated all references to amounts of money are references to Australian currency.
(d) The Terms are governed by the laws applicable in Queensland, Australia.
(e) If any part or provision of the Terms or their application to any person or circumstance is illegal or unenforceable the part or provision will be interpreted as may be necessary to ensure it is not illegal or unenforceable and if any part or provision can not be so interpreted then it will be severed from the Terms and the remaining provisions will continue in force.
The Client agrees to keep confidential (and not disclose or use) and take all reasonable steps to ensure that employees, agents etc keep confidential, at all times all information regarding Merchant Warrior including without limitation the affairs, systems, procedures, strategies, customers and pricing ('Confidential Information') related to Merchant Warrior. The obligations of confidentiality do not apply if the Confidential Information is already in the public domain (other than as a result of a breach of this or a similar agreement) or the Client is required to disclose such information by any law or court order.
21. Force Majeure:
Merchant Warrior is not liable for any failure to perform or delay in performing its obligations under these Terms if that failure is due to anything beyond reasonable control of Merchant Warrior which includes, without limitation, strikes, lockouts, shortages of raw materials, fuel, power, labour, transport, acts of God, fire, riot, explosion, accident, sabotage, breakdowns or machinery. A force majeure event does not affect either party's obligation to make any payment.
22. Limited License:
Subject to compliance with these Terms and Conditions, Merchant Warrior grants the Client a limited license to display, print, download and use the underlying HTML, text, audio clips and other content on the Client's computer, that is made available to the Client on this website, for non-commercial, personal, or educational purposes only (License), provided that:
No other use is permitted.
- The Client does not modify, alter or deface any such content; and
- The Client includes and displays on each copy of such content, the associated copyright notice and its limited License.
Without limiting the generality of the foregoing, the Client may not:
- Make any commercial use of such content;
- Include such content in or with any product that the Client creates or distributes; or
- Copy such content onto any other website (this includes websites owned by the Client).
Notwithstanding the above, nothing contained in this License shall be construed as conferring any right under any copyright of Merchant Warrior or any other person who owns the copyright in content provided on this website.
23. Registration, Accounts and Passwords:
Merchant Warrior provides services and related features that may require registration. Should the Client choose to register for such services or related features, the Client agrees to provide accurate and current information as required by the relevant registration process, and to promptly update such information as necessary to ensure that all information is kept accurate and complete. The Client agrees to be responsible for the following:
- Maintaining the confidentiality of any passwords or other account identifiers owned by the Client.
- Maintaining the confidentiality of all activities that occur under the account that is associated to the Client.
the Client agrees to notify Merchant Warrior of any unauthorized use of the Client's password or account. Merchant Warrior at no point shall be held responsible or liable, directly or indirectly, for any loss or damage of any kind incurred as a result of, or in connection with, the Client's failure to comply with this section.
"Merchant Warrior" is a trade-mark of Merchant Warrior. The names of all other products and/or services mentioned on this website are the trade-marks of their respective owners. The displays of trade-marks or trade names on this website do not convey or create any license or other rights in these marks or names. Any unauthorized use of these marks or names is strictly prohibited.
25. No Endorsement:
Links or other material and content found on this website is not, and is not intended as, an endorsement of any third party products or services described on this website. Any opinions expressed in such material and content are those of its author(s) and do not necessarily reflect those of Merchant Warrior.
26. Submission of Confidential Information:
(a) All information that is transmitted to Merchant Warrior through this website becomes the exclusive property of Merchant Warrior, which may be used for any purpose without restriction or compensation.
(b) Information transmitted to this website may be intercepted by third parties. You should transmit such information by other means if you are concerned about its confidentiality.
The details on how Client information is collected, used and disclosed by Merchant Warrior can be found in the Privacy Statement.
28. Compliance with Payment Card Industry Data Security Standard:
Merchant Warrior will ensure that it complies with the Payment Card Industry Data Security Standard
Merchant Warrior and the Client are responsible for the security of the cardholder data that is in its control or possession, as mandated by the Payment Card Industry Data Security Standard in the performance of their individual and mutual responsibilities under these Terms.